Frequently Asked Questions
We want to make your experience in dealing with us as painless and enjoyable as possible. We've collected together a list of the questions we get asked most frequently.
Q: 1 - I ordered some MP3 files and they have not arrived. What is the problem?
A: The system is fully automatic. As soon as your payment has been processed, you will receive an email from us confirming the tracks you have purchased, a receipt email from RBSWorldpay and the tracks appear in your account. The download procedure is as follows:
1. Create a new folder on your desktop ‘MBT tracks’ or whatever you choose.
2. Log into your account online
http://www.musicbackingtracks.co.uk/account/login
3. Right click on the first download link in your order.
4. Select ‘save target as’ and navigate to ‘MBT Tracks’ The track will download to that folder.
5. Go to ‘MBT Tracks’ and rename the track to its title.
6. Repeat that procedure with all the tracks in your order.
You can then add that folder to ITunes or Windows Media Player and make CD’s etc.,
If you have placed a telephone order and are waiting for tracks to be emailed to you, please check that:
1. The emails have not been filtered by your junk mail filter.
2. Your message box is not full.
3. You can receive attachments. Some ISPs do not allow emails with attachments.
If you still have problems after checking all of the above suggestions, then please contact us to resolve the problem.
Q: 2 - I've just bought a track and downloaded it, but its only a few seconds long. Can you please correct this?
A: The short download occurs when your internet connection goes off for a split second during the download.
All you need to do is to locate the short track on your hard drive and delete it. Then log back into your account, press F5 on your keyboard to refresh your browser, and download it again. If you don’t delete the the short track first then you will receive the short track again as this is stored in your computers cache.
Please note any tracks you buy from us remain in your account forever - so should you lose your tracks you can just login and download them again.
Q: 3 - Do all your songs have proper endings even if the original song fades out?
A: They certainly do! We never use fade outs on any of our tracks.
Q: 4 - Are your songs in the original key?
A: All our tracks are in the original key. If you need to change, you could try the MP3 Key Changer software featured on our home page.
Q: 5 - Is there any difference in quality between the download mp3s and CD
A: Our mp3s are 128kbps mp3 files. This is the industry standard as adopted by ITunes etc. The CDs are uncompressed .wav files and play on any CD player or computer.
Q: 6 - Can I have any of the tracks in the catalogue without backing vocals?
A: Information on whether backing vocals are included or not is in the catalogue and on the site.
Q: 7 - I don't have any speakers on my computer and would like to hear the quality of your tracks before I buy. Can you send a demo?
A: Yes we can. There is a charge of £5 for the demo CD which will be refunded from your first order. Just contact us for more information.
Q: 8 - I would like to speak to a human being, not a computer. Can I do this?
A: Of course! Just click on the ‘Contact Us’ button at the top of the site for all of our contact information.
Q: 9 - I'm trying to play the previews but they do not work. Can you please help?
A: You are missing a plug-in in your audio set up. You need to download and install Quicktime from Apples website. Here is the link for the free download
http://www.apple.com/quicktime/download/
You may also need to download and install Javascript. Here is the free download link
http://www.java.com/en/download/manual.jsp
