Frequently Asked Questions
We want to make your experience in dealing with us as painless and enjoyable as possible. We've collected together a list of the questions we get asked most frequently.
Q: I ordered some MP3 files and they have not arrived. What is the problem?
A: If you chose the download delivery method, then it could be that your payment has not been processed yet. Please wait for up to an hour and then try to download them again.
If you have placed a telephone order and are waiting for tracks to be emailed to you, please check that:
1. The emails have not been filtered by your junk mail filter.
2. Your message box is not full.
3. You can receive attachments. Some ISPs do not allow emails with attachments.
If you still have problems after checking all of the above suggestions, then please contact us to resolve the problem.
Q: I've bought some tracks from other suppliers and they haven't been any good. How do I know yours will be good quality?
A: There are samples of every track on our web site for you to listen to before you buy.
Q: Do you use any real instruments on your tracks?
A: Absolutely! We use real guitars, both electric and acoustic at all times. We frequently use real bass, trumpet, sax, fiddle and harmonica on our tracks, too. We even have real backing vocals, both male and female.
Q: If the track I want is not in your catalogue, can you record it for me?
A: Yes we can! All you need to do is complete the form on our web site and we’ll get back to you with a price and estimated shipping date.
Q: I'm going to order some tracks from you. Do they have lyric sheets or do you know where I can get the lyrics from?
A: We don’t supply lyric sheets with our tracks, but check out our links section for some resources where you might be able to get them.
Q: Do all your songs have proper endings even if the original song fades out?
A: They certainly do! We never use fade outs on any of our tracks.
Q: Are your songs in the original key?
A: All our tracks are in the original key. If you need to change, you could try the MP3 Key Changer software featured on our home page.
Q: Are the finished tracks available in CDA format? CD Quality instead of compressed MP3?
A: Yes, you can have the tracks sent to you on a CD in .WAV uncompressed format. Tracks cannot be emailed or downloaded in .WAV format as the files are too large.
Q: Can I have any of the tracks in the catalogue without backing vocals?
A: Information on whether backing vocals are included or not is in the catalogue and on the site.
Q: I don't have any speakers on my computer and would like to hear the quality of your tracks before I buy. Can you send a demo?
A: Yes we can. There is a charge of £5 for the demo CD which will be refunded from your first order. Just contact us for more information.
Q: I would like to speak to a human being, not a computer. Can I do this?
A: Of course! Just click on the ‘Contact Us’ button at the top of the site for all of our contact information.
Q: I've just bought a track for instant download, but the track is only about 30 secs long - can you please correct this?
A: The short download occurs when your internet connection goes off for a split second during the download.
All you need to do is to log into your account and download the track again. Please make sure you refresh the browser before you download again. If you don’t you will get the same short download as this is stored in your computers cache.
Please note any tracks you buy from us remain in your account forever - so should you loose your tracks you can just login and download them again.
