Contact Us
Before getting in touch with us, please check the questions below to make sure we haven't already answered your question.
Q: I sent you an email 2 days ago and you haven't replied. Why?
A: We reply to every email received within 24 hours and on a lot of occasions within 2 to 3 hours. If you haven’t received a reply please check the following.
1) If you have a spam filter turned on, check your spam box, our email could have been deleted by your system. Make sure that hello@musicbackingtracks.co.uk is added to your ‘friendly’ list.
2) Is your message box full? If your message box is full you will be unable to receive any emails.
3) When you have checked these 2 points, please resend your enquiry.
Q: I've just bought a track and downloaded it, but its only a few seconds long. Can you please correct this?
A: The short download occurs when your internet connection goes off for a split second during the download.
All you need to do is to locate the short track on your hard drive and delete it. Then log back into your account, press F5 on your keyboard to refresh your browser and download it again. If you don’t delete the the short track first then you will receive the short track again as this is stored in your computers cache.
Please note any tracks you buy from us remain in your account forever - so should you lose your tracks you can just login and download them again.
Q: Do all your songs have proper endings even if the original song fades out?
A: They certainly do! We never use fade outs on any of our tracks.
Q: Are your songs in the original cover key?
A: All our tracks are in the original key. If you need to change, you could try the MP3 Key Changer software featured on our home page.
Q: I'm trying to play the previews but they do not work. Can you please help?
A: You are missing a plug-in in your audio set up. You need to download and install Quicktime from Apples website. Here is the link for the free download
http://www.apple.com/quicktime/download/
You may also need to download and install Javascript. Here is the free download link
http://www.java.com/en/download/manual.jsp
Q: I have just paid for a track but have not been given the download
A: The system is fully automatic. As soon as your payment has been processed, you will receive an email from us confirming the tracks you have purchased, a receipt email from RBSWorldpay, and the tracks appear in your account. The download procedure is as follows:
1. Create a new folder on your desktop ‘MBT tracks’ or whatever you choose.
2. Log into your account online
http://www.musicbackingtracks.co.uk/account/login
3. Right click on the first download link in your order.
4. Select ‘save target as’ and navigate to ‘MBT Tracks’ The track will download to that folder.
5. Go to ‘MBT Tracks’ and rename the track to its title.
6. Repeat that procedure with all the tracks in your order.
You can then add that folder to ITunes or Windows Media Player and make CD’s etc.,
Q: I've just bought a track for download but my user name is not recognised. Can you please help.
A: Please make sure you are logging in to the correct part of our website.
If you’ve bought singers tracks login here
http://www.musicbackingtracks.co.uk/account/login
If you’ve bought guitarists tracks login here
http://guitarists.musicbackingtracks.co.uk/account/login
Q: Can you supply your backing tracks without the lead guitar part, and without both rhythm and lead guitars?
A: We have a separate website just for guitar players.
Here is the link http://guitarists.musicbackingtracks.co.uk/
Q: I've just downloaded some tracks I've purchased from your website. They play OK in ITunes but I cannot burn a CD. Can you help?
A: Log in to your account again, right click on the download links, select ‘save target as’ and choose your default ITunes music folder as the destination.
Once completed, you will be able to burn a CD
If you are sure your question hasn't been answered above, please fill in the form below to get in touch with us:
* Indicates a required field.
Alternatively, you can:
- Telephone: 0845 325 2024 - 10am - 4pm weekdays only
- E-Mail: hello@musicbackingtracks.co.uk
