We are confident that we have already answered the majority of queries, so please read through the following questions and answers before filling out the ‘Contact Us’ form
Q: I sent you an email 2 days ago and you haven't replied. Why?
A: We reply to every email received within 24 hours and on a lot of occasions within 2 to 3 hours. If you haven’t received a reply please check the following.
1) If you have a spam filter turned on, check your spam box, our email could have been deleted by your system. Make sure that email@example.com is added to your ‘friendly’ list.
2) Is your message box full? If your message box is full you will be unable to receive any emails.
3) When you have checked these 2 points, please resend your enquiry.
Q: I've just bought a track and downloaded it, but its only a few seconds long. Can you please correct this?
A: The short download occurs when your internet connection goes off for a split second during the download.
All you need to do is to locate the short track on your hard drive and delete it. The file has a number, not a name and will be found in your default download folder.
If you don’t delete the the short track then you will receive the short track again, as it is stored in your computers memory.
Then log back into your account, press F5 on your keyboard to refresh your browser, and download it again.
Please note any tracks you buy from us remain in your account forever - so should you lose your tracks you can just login and download them again.
Q: Do all your songs have proper endings even if the original song fades out?
A: They certainly do! We never use fade outs on any of our tracks.
Q: Are your songs in the original cover key?
A: All our tracks are in the original key, unless otherwise stated. If you need to change, you could try the MP3 Key Changer software featured on our home page.
Q: I'm trying to play the previews but they do not work. Can you please help?
A: The previews should work on all platforms, but if you are having problems please let us know your operating system and browser and we will investigate.
Q: I have just paid for a track but have not been given the download
A: The system is fully automatic. As soon as your payment has been processed, you will receive an email from us confirming the tracks you have purchased, a receipt email from RBSWorldpay, and the tracks appear in your account. The download procedure is as follows:
1. Create a new folder on your desktop ‘MBT tracks’ or whatever you choose.
2. Log into your account online
3. Right click on the first download link in your order.
4. Select ‘save target as’ and navigate to ‘MBT Tracks’ The track will download to that folder.
5. Go to ‘MBT Tracks’ and rename the track to its title.
6. Repeat that procedure with all the tracks in your order.
You can then add that folder to ITunes or Windows Media Player and make CD’s etc.,
Q: I've just bought a track for download but my user name is not recognised. Can you please help.
A: Please make sure you are logging in to the correct part of our website.
If you’ve bought singers tracks login here
If you’ve bought guitarists tracks login here
Q: Can you supply your backing tracks without the lead guitar part, and without both rhythm and lead guitars?
A: We have a separate website just for guitar players.
Here is the link http://guitarists.musicbackingtracks.co.uk/
Q: I've just downloaded some tracks I've purchased from your website. They play OK in ITunes but I cannot burn a CD. Can you help?
A: Log in to your account again, right click on the download links, select ‘save target as’ and choose your default ITunes music folder as the destination.
Once completed, you will be able to burn a CD
Q: Can I download the tracks directly to an IPad IPhone or Android device.
A: The easiest way to get the tracks onto an IPad, IPhone or Android device is to download to a PC or Mac and then sync your mobile device using ITunes or Windows Media Player.
To download directly to an android device you need to download ES file explorer from the Playstore then locate your files in the ‘download’ folder.
To download directly to an IPhone or IPad you need to download an app from the App Store. Here is a useful article to help
This is a third party website and has no association with Musicbackingtracks
Q: Contact Details
A: Postal Address
MusicBackingTracks, Woodcote, Old Torwood Road, Torquay, Devon, TQ1 1PN
Tel & Text +44 7799238510
Phoning is a bit hit and miss as we are working in the studio most of the time and the signal is very patchy. If no reply please email as above.
If you are sure your question hasn't been answered above, please fill in the form below to get in touch with us:
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Alternatively, you can:
- E-Mail: firstname.lastname@example.org